Last updated: 27/10/2026

About these terms

These terms apply to sports psychology services provided by London Sports Psychologist, a trading name of Inspiring Psychology Ltd (company number 09299078), including 1-to-1 sessions and team or club workshops. By booking a service, you agree to these terms.

Who provides the service

Services are delivered by Eva Barrellon-Kendall, a Sports & Exercise Psychologist in Training, who works under supervision as she completes her SEPAR qualification.

What the service is, and isn’t

Sports psychology sessions focus on performance, wellbeing and your experience as an athlete. They are not a replacement for therapy or medical care. If we think therapeutic or medical support would help, we’ll talk with you about it and, where appropriate, refer you. We can’t guarantee any specific outcomes, as results depend on many factors, including your own engagement.

Free discovery call

We offer a free 20-minute discovery call before any 1-to-1 work or workshop. This helps us both decide if we’re a good fit. There’s no obligation to go ahead.

1-to-1 sessions

Booking. Sessions are booked through email. Your booking is confirmed once we’ve agreed a time and received payment.

Length and format. Sessions last 60 minutes and take place online via Zoom.

Fees and payment. Session fees are [£60 per session or £135 for a block of three sessions. Payment is due in advance within 1 days before the session by payment link.

Cancelling or rescheduling by you.

• If you give at least 48 hours’ notice, you can reschedule or cancel at no charge.

• If you cancel or reschedule with less than 48 hours’ notice, or don’t attend, we may charge the full session fee.

• If you’re running late, the session will still finish at the agreed time.

We understand that illness and emergencies happen, so please get in touch and we’ll consider these case by case.

Cancelling or rescheduling by us. If we need to cancel or move a session, we’ll let you know as early as we can and offer an alternative time. If we cancel and can’t reschedule, we’ll refund any amount you’ve paid for that session.

Online sessions. Please join from a private, quiet place with a stable internet connection. If the connection fails, we’ll try to reconnect or arrange a replacement.

Ending our work together. You can stop at any time. We’ll also talk with you about when sessions are no longer needed, or if another type of support would suit you better.

Team and club workshops

Booking. Following a discovery call, we’ll send a written outline covering the workshop content, date, format, length, group size, location and fee. Your booking is confirmed once you accept this in writing and payed the workshop fee.

Fees and payment. Workshop fees are as agreed in your outline. Invoices are due 4 days before the workshop. Travel expenses may be added for in-person workshops if relevant.

Cancelling or rescheduling by you.

• More than 14 days before the workshop: no charge or invoice refundable / transferable.

• Between 7 and 14 days before: 50% of the fee will be liable.

• Less than 7 days before, or on the day: full fee will beliable.

Cancelling or rescheduling by us. If we have to cancel, we’ll offer an alternative date or a full refund of any payment for that workshop.

Your responsibilities. You’ll make sure the venue, equipment and attendees are ready as agreed, and that participants take part voluntarily. Workshops are educational and don’t provide individual treatment or therapy for participants.

Confidentiality

How we handle information in sessions is explained in our Confidentiality & Supervision statement.

Under-18s

We work with under-18s only with written consent from a parent or guardian. Please get in touch to discuss.

Complaints

If you’re unhappy with any part of our service, please tell us at eva@inspiringpsych.com . We’ll acknowledge your complaint within 5 working days, look into it carefully and aim to respond within 28 days. Please see our Confidentiality & Supervision statement for details of who else you can contact.

Liability

Nothing in these terms limits liability that can’t legally be limited, such as for death or personal injury caused by negligence or for fraud. Subject to that, we aren’t responsible for losses that couldn’t reasonably have been predicted, or for any results or outcomes of working together.

Governing law

These terms are governed by the law of England and Wales, and its courts will have jurisdiction.

Changes to these terms

We may update these terms from time to time. The terms in force when you book will apply to that booking.